Jaunt plays major role

I was frustrated by Courteney Stuart's article, ["Cab wars: Jaunt comes under fire"] [November 7, 2002] (http://www.readthehook.com/92711/news-cab-wars-jaunt-comes-under-fire) and the letter to the editor that followed ["Subsidized toadies," November 21, 2002] (http://www.readthehook.com/92760/letter-quotsubsidized-toadiesquot-pathetic).

It would be great to see a follow-up article about the important role Jaunt plays in the lives of the elderly, chronically ill, and disabled citizens in our area. Please don't leave your readers with only one side of the story.

As a healthcare social worker, I have had a great deal of experience with Jaunt. Many of my patients rely on the service for transportation to medical appointments. Most Jaunt drivers are considerate and respectful of their passengers. The buses are in good working order, and despite some problems with promptness, most of the people I know who use Jaunt are satisfied customers.

Although this may sound like faint praise, compared to the other transportation vendors in this area, Jaunt is the best.

Katie L. Sullivan
Charlottesville
KLS8D@hscmail.mcc.virginia.edu