EDITOR'S NOTE- The Tough Customer debuts

Fans of consumer dust-ups can now rejoice. Although Barbara Nordin has left the building, Alan Zimmerman has just arrived.

For five years, the Hook has had the privilege of being Virginia's only newspaper with a column devoted to consumer controversies. And now the torch has been passed.

While Nordin pursues other writing projects, including her recently completed two-part series on the 1996 murders of women that rocked Central Virginia, Alan Zimmerman steps in as The Tough Customer.

Zimmerman has written extensively on consumer and business issues in gigs including at SNL Financial and case-study work for the Darden Graduate School of Business Administration.